FAQ

Shipping

Orders ship from Concord, CA within 1–2 business days via USPS. Delivery is 2–5 business days. Shipping is free to U.S. addresses only. Tracking is emailed when the order ships.

Refunds

Full refund within 30 days of receiving your order. Applies to opened or unopened items. $0 restocking/RMA fees. Email [email protected] or call 888-588-4805.

Card statement

Charges will appear as MEDTOOL*T8885884805. That charge is Kenswick LLC d/b/a Med Tool Source.

Contact

Email [email protected], call 888-588-4805, or use the contact form. Mon–Sat 9 AM–5 PM ET. Our U.S. support team replies within 1 business day.

Last updated: October 16, 2026